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Business Action – Powerful Concept When Delivered to Frontlines

on February 25, 2013
On the subject of industry analyst Dr. Robin Bloor’s blog “Operational Intelligence – Is This the End Game for Big Data?”, I would offer that “Business Action” is a powerful concept when delivered to the frontline employee. The strategic decision making process of management and executives has been well served by traditional BI; however, the needs of the frontline employees require a different model. In today’s business environment the frontline employee doesn’t have time for ad hoc analysis and they may not have the analytical skills (or access to a consultant or analyst as an executive does).  However if they are given an insight at the right time and in the right form then they will readily make the smarter decision. In our experiences there are several key attributes for a “business action insight” (BAI).  Timely in the goldilocks sense is important - not too soon and not too late but instead at the time when the decision needs to be made. The BAI should be pointed – specifically relevant to the task and decision being worked on. It must be easily absorbed – clear as to why the analysis produced the insight and with supporting data immediately available. In regulatory domains traceability of the insight is necessary. We’ve seen tremendous paybacks from driving smarter decisions at the frontline.

Patrick Taylor

Patrick Taylor is an authority in the convergence of business analytics, information security, and the implementation of technology to boost organizational performance. An innovator in his field, Patrick founded Oversight Systems in 2003 and served as President and CEO for 15 years. In this role, he helped hundreds of Fortune 1000 companies improve financial, accounting, and auditing processes. Previously, Patrick held leadership positions with Oracle, Symantec, and Internet Security Systems (ISS). Patrick has a bachelor’s degree Mechanical Engineering from Georgia Tech and an MBA from the Harvard Business School.