Oversight is seeking an innovative experienced Client Delivery Analyst who will be responsible for working with our Channel Delivery team and channel partner to implement Oversight software for our clients. As the Client Delivery Analyst on our growing team, you will be responsible for multiple simultaneous projects in a high-volume delivery environment. This includes technical provisioning, configuration, and quality assurance of client SaaS Oversight environments.
Learn the features, functions and uses of Oversight’s product suite
When issues emerge, identify root causes and drive for efficient resolution
Communicate effectively and maintain a proactive, positive relationship with all company departments
You will also assist with:
Defining implementation standards and processes
Measuring implementation metrics including quality and speed
Applying continuous improvement and process improvement changes
Track time and expenses as required
Make suggestions to continuously improve Oversight process, techniques tools, and customer outcomes
Keep up-to-date with changes to company products, tools, processes and documentation
Perform other related duties as assigned
Educational or professional experience in software implementation
Experience writing and executing SQL queries with an understanding of relational database concepts
Experience using tools to track and measure the software implementation project metrics including quality and speed of the software implementation
Experience continuously improving the quality and speed of the software implementation process
Experience facilitating meetings and gathering requirements
Experience managing high volume and rapid software implementation projects
Ability to do presentations for external clients
Excellent communication skills
Must be a self-starter able to work in a multi-tasked, fast-paced environment
Must be able to work independently with normal supervision
Must be organized and analytical, with the ability to eliminate obstacles through creative and adaptive approaches
Must be fully committed to conducting business with the utmost integrity and in full compliance with policies, procedures, and legal requirements
Must have strong communication, presentation, interpersonal and consultative skills
Bachelor’s degree, preferably in a computer science or related technical field strongly preferred
SQL or other technical certification a plus
Experience with Linux-based operating systems and tools a plus
Experience with popular T&E or financial systems is a plus
If this sounds like a good fit for you, please submit your resume to firstname.lastname@example.org.
Oversight is the world’s leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, Oversight works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes.
Oversight’s AI-powered platform works across our customers’ financial systems to continuously monitor and analyze all spend transactions for fraud, waste, and misuse. With a consolidated, consistent view of risk across their enterprise, customers can prevent financial loss and optimize spend while strengthening the controls that improve compliance. Learn More.
Oversight is an equal opportunity employer.