Client Delivery Analyst

Position Overview

Oversight is seeking an innovative experienced Client Delivery Analyst who will be responsible for working with our Channel Delivery team and channel partner to implement Oversight software for our clients. As the Client Delivery Analyst on our growing team, you will be responsible for multiple simultaneous projects in a high-volume delivery environment. This includes technical provisioning, configuration, and quality assurance of client SaaS Oversight environments.

Responsibilities

• Learn the features, functions and uses of Oversight’s product suite

• When issues emerge, identify root causes and drive for efficient resolution

• Communicate effectively and maintain a proactive, positive relationship with all company departments

• You will also assist with:

  • Defining implementation standards and processes

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  • Measuring implementation metrics including quality and speed

  • Applying continuous improvement and process improvement changes

  • Track time and expenses as required

  • Make suggestions to continuously improve Oversight process, techniques tools, and customer outcomes

  • Keep up-to-date with changes to company products, tools, processes and documentation

  • Perform other related duties as assigned

Relevant Experience

• Educational or professional experience in software implementation

• Experience writing and executing SQL queries with an understanding of relational database concepts

• Experience using tools to track and measure the software implementation project metrics including quality and speed of the software implementation

• Experience continuously improving the quality and speed of the software implementation process

• Experience facilitating meetings and gathering requirements

• Experience managing high volume and rapid software implementation projects

• Ability to do presentations for external clients

• Excellent communication skills

Candidate Characteristics

• Must be a self-starter able to work in a multi-tasked, fast-paced environment

• Must be able to work independently with normal supervision

• Must be organized and analytical, with the ability to eliminate obstacles through creative and adaptive approaches

• Must be fully committed to conducting business with the utmost integrity and in full compliance with policies, procedures, and legal requirements

• Must have strong communication, presentation, interpersonal and consultative skills

Professional Qualifications

• Bachelor’s degree, preferably in a computer science or related technical field strongly preferred

• SQL or other technical certification a plus

• Experience with Linux-based operating systems and tools a plus

• Experience with popular T&E or financial systems is a plus

If this sounds like a good fit for you, please submit your resume to recruiter@oversightsystems.com.

About Oversight

Oversight is the world’s leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, Oversight works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes.

Oversight’s AI-powered platform works across our customers’ financial systems to continuously monitor and analyze all spend transactions for fraud, waste, and misuse. With a consolidated, consistent view of risk across their enterprise, customers can prevent financial loss and optimize spend while strengthening the controls that improve compliance. Learn More.

Oversight is an equal opportunity employer.

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