Federal Client Engagement Manager

Position Overview

The Federal Client Engagement Manager will be responsible for ensuring a successful relationship with our Federal customers. As account owner you will manage the accounts during solution rollout and the ongoing relationships. You will manage the expansion of these relationships and ongoing client success. This position also serves as a liaison between the clients and the different teams within Oversight to ensure the customer’s needs are being met. A knowledge of the client’s solution and organization is required as well as an expert level knowledge of the Oversight application.

Qualifications

• Bachelor degree in Computer Information Systems or Business related field
• 5+ year(s) experience in a similar position
• Project management experience
• Strong collaborator and desire to work with people
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Experience training customers is a plus

Skills

• Proven track record of successfully working directly with clients to achieve their goals
• Excellent communication (both verbal & written) skills to support relationship building efforts
• Exceptional presentation and training skills in person and online
• Ability to establish professional relationships with key stakeholders in assigned customer accounts
• Ability to present to all levels of the client’s organization
• Ability to adapt to dynamic requirements and take ownership of problems.
• Have strong organizational skills and be detail oriented
• Project Management skills are a must

About Oversight

The world’s largest companies and government agencies trust Oversight to identify enterprise spend risk no matter where it resides in their organization. Oversight’s AI-powered platform drives financial transformation by reducing audit effort and eliminating data silos to monitor and analyze 100% of spend transactions with unparalleled accuracy. With full visibility into spend, Oversight customers find and prioritize employee-initiated and third-party spend risk that would otherwise go undetected by in-house processes.  By identifying process breakdowns and making corrections early, Oversight helps optimize budgets, reduce out-of-policy spending by 70% while maximizing audit efficiency and eliminating cash leakage.