Helpdesk Support Analyst

Position Overview: Job Purpose

The Helpdesk Support Analyst will provide direct technical assistance and support to the Oversight ITOPS staff for network, hardware and software issues. Duties include learning how to install and maintain computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

Responsibilities

• Assist ITOPS Team with user requests for service, troubleshoot problems and help develop solutions

• Support PC hardware components, desktop operating system software, and application software

• Perform minor repairs to equipment and arrange for other servicing needs

• Identify and report system issues to vendors, as requested. Monitor and test resolution of those issues sent to vendors

• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses

• Experience with Microsoft Active Directory (AD), Office 365 preferred

• Monitor backup systems and procedures to ensure data security

• Record activities, solutions and other responses to request for service.

• Assist ITOPS team in maintaining inventory records and documentation for equipment.

• Contribute to Oversight Systems technical documentation and participate in policy, procedure, and standards development as requested

• Listen in with ITOPS team calls with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems as requested

• Assist end users in determining appropriate software solutions to meet business requirements

• Assist with end user training for basic hardware and software use

• Assist ITOPS team with network including router, firewall, and wireless access point

• Maintain open communication and positive working relationship with staff

• Perform other duties/projects as assigned 

This position is located in Atlanta, Georgia and requires the Helpdesk Support Analyst to be in the office at least 75% of the time with some occasional evening and weekend work.

If this sounds like a good fit for you, please submit your resume to recruiter@oversightsystems.com.

About Oversight

Oversight is the world’s leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, Oversight works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes.

Oversight’s AI-powered platform works across our customers’ financial systems to continuously monitor and analyze all spend transactions for fraud, waste, and misuse. With a consolidated, consistent view of risk across their enterprise, customers can prevent financial loss and optimize spend while strengthening the controls that improve compliance. Learn More.

Oversight is an equal opportunity employer.

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