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SaaS Operations Support Analyst

Position Overview: Job Purpose

We are growing at Oversight Systems and adding SaaS Operations Support Analysts to our talented team.

You are an experienced technical Support Analyst who can work in a customer-centric support culture and will ensure that every support interaction is best in class. You pride yourself on having a deep understanding of your product, the industry, and what success looks like for your customer.

As a Support Analyst you will be responsible for providing direct support to clients via tickets, emails and calls and work on customer issues and requests related to:

  • User Support (ads, removes, changes to dashboard, workbench, etc.)

  • Performance monitoring and system uptime - network access, server availability, portal access

  • Job interruption - anything preventing the user accessing new data

  • Missing files or data - file problem during download, new file type, connector or API problems

  • General troubleshooting at the application layer

 

Qualifications

  • Bachelor’s degree in computer related program preferred

  • 4 - 6 years of hands on Application Level Support

  • 4 - 6 years of hands-on Unix Operations experience

  • 4 – 6 years of hands-on SQL Operations experience

 

Required Skills

  • RedHat Linux RHEL experience

  • Working technical knowledge of common Linux commands, crontab, and reading system and application log files

  • Ability to create/modify/troubleshoot custom shell scripts

  • Experience with SQL and stored procedures

  • Basic knowledge of Advanced SQL functionality including indexes, table joins, subqueries, unions and analytic functions

  • Proprietary application troubleshooting

  • Working knowledge of ERP systems and expense management systems preferred

  • Excellent written and verbal communication skills

  • Highly detail oriented with focus on accuracy

  • Ability to work effectively in cross-functional teams in a highly dynamic work environment

 

This position is located in Atlanta, Georgia.

If this sounds like a good fit for you, please submit your resume to recruiter@oversightsystems.com.

 

About Oversight

Oversight is the world’s leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, Oversight works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes.

Oversight’s AI-powered platform works across our customers’ financial systems to continuously monitor and analyze all spend transactions for fraud, waste, and misuse. With a consolidated, consistent view of risk across their enterprise, customers can prevent financial loss and optimize spend while strengthening the controls that improve compliance. Learn More.

 

Oversight is an equal opportunity employer.

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