Support Engineer

Position Overview: Job Purpose

Oversight Systems has an opening for a Computer Operator/Support Engineer. This position is responsible for operating Linux based infrastructure and applications and providing basic customer support outside normal work hours. This role may be a 2^nd shift, 3^rd shift, or weekend shift role to support 24/7 support operations. The position is in Atlanta, GA.

Qualifications

• 2 – 4 years college; Bachelor degree in computer science preferred

• 4 – 6 years of hands-on Unix Operations experience in heterogeneous Production environment

• 2 – 3 years of hands on Application level Support 

Skills

• RedHat Linux, Windows (2008 server and newer)

• Working technical knowledge of basic commands, job scheduling, and reading system and application log files.  Basic knowledge of and experience using Linux/UNIX command-line utilities.

• Perform backups, apply patches, and perform other maintenance activities as instructed

• Knowledge of TCP/IP networks and troubleshooting tools desirable

• Responsible for monitoring and operating Linux-based platforms

• Knowledge of troubleshooting OS and networking issues

• Assist in the performance of system administration, including file restores, account management, security management, running database jobs, etc. at the direction of supervisor

• Monitors all platforms to detect errors/issues.

• Create custom scripts, modify existing scripts, troubleshoot problem scripts

• Initiate, execute and monitor the batch processing schedule and resolve and/or escalate for the resolution of batch Incidents

• Escalate issues and problems according to procedures and best judgment.

• When correcting errors or resolving issues, work with supervisor/leads to implement the specified corrective actions to eliminate/alleviate situations allowing for the continued availability of the necessary platforms and applications

• Perform application upgrades utilizing scripts, stored procedures, or custom created tools

• Perform accurate entries in support tickets of all events, issues, responses, and resolutions.

• Write detailed, accurate tickets for production incidents and problems

• Ability to pay attention to details, work in a structured, procedure oriented environment

• Ability to work effectively in cross-functional teams in a highly dynamic work environment

• Must be a self starter and work effectively with minimal supervision

• Excellent written and verbal communication skills

• In-depth knowledge and proven experience in trouble shooting, problem determination, root cause analysis and rapid problem resolution is highly desirable

• Must be customer oriented. Highly cognizant of the importance of customer service, communicating effectively, and meeting service level commitments

• Works effectively under high pressure in a demanding, complex technical environment

• Must be results oriented, thorough, and dependable 

• Should make an effort to know and understand the Oversight solution from the user’s perspective in addition to understanding back-end operations

• Should take calls from customers, users, and others and give effective guidance to help them through answering questions, user errors, and basic usability/data questions with using the Oversight solution.

• Ensure all Service Level commitments and processing deadlines are met and communicate to supervisor/leads when they are not going to be met at the earliest possible time.

• Ensure system availability for managed services customers through proactive system monitoring and observation of system error notifications

• Perform procedures following established operating procedures for Infrastructure, Applications and Databases

• Working technical knowledge of shell scripting, basic commands, job scheduling, and reading system and application logs files.  Basic knowledge of and experience using Linux/UNIX command-line utilities. 

• Perform first level problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures prior to taking action

• Maintain a secure, clean and orderly work environment

• Assist in training and development of other computer operators.

• Problem analysis, root cause determination, and writing scripts are available as growth opportunities to the best candidates as primary skill mastery is demonstrated.

• Exercise of judgment and discretion to define appropriate outcome is possible as primary skill mastery is demonstrated.

• Work with XML and SQL is possible as primary skill mastery is demonstrated.

If this sounds like a good fit for you, please submit your resume to recruiter@oversightsystems.com.

About Oversight

The world’s largest companies and government agencies trust Oversight to identify enterprise spend risk no matter where it resides in their organization. Oversight’s AI-powered platform drives financial transformation by reducing audit effort and eliminating data silos to monitor and analyze 100% of spend transactions with unparalleled accuracy. With full visibility into spend, Oversight customers find and prioritize employee-initiated and third-party spend risk that would otherwise go undetected by in-house processes.  By identifying process breakdowns and making corrections early, Oversight helps optimize budgets, reduce out-of-policy spending by 70% while maximizing audit efficiency and eliminating cash leakage.

Oversight is an equal opportunity employer.

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