Global Food Service Retailer

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Business Challenge

Internal culture that viewed the T&E card as one of entitlement as well as a benefit leading to misuse and corporate liability. Recent centralization of the T&E compliance audit into the Shared Services Center identified inappropriate employee behavior at approximately 75%. Risk to the brand if effective controls were not implemented.


Automation of in-process T&E card review, Distribution of exceptions managed through automated workflow.


Employee misuse reduced to 5% of total transactions within first three months of go-live. Facilitated a common dialogue between operations and corporate finance and the ethics and compliance division. 66% headcount reduction within the SSC team responsible for manual T&E review.

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