Solutions
Platform
Payables
Travel & Expense
Purchase Card
FCPA Compliance
Company
About Oversight
Leadership
Careers
Newsroom
Partners
Contact Us
Events
Resources
Blog
Login
Request a Demo
Log In
Request Demo
Global Foodservice Retailer
Overview
The leading global foodservice retailer, with more than 32,000 restaurants serving more than 60 million people in 117 countries each day
75% of the restaurants worldwide are independently owned and operated
2009 annual revenue of $22.6 billion
Primary System: Custom, Amex
Business Challenge
Internal culture that viewed the T&E card as one of entitlement as well as a benefit leading to misuse and corporate liability
Recent centralization of the T&E compliance audit into the Shared Services Center identified inappropriate employee behavior at approximately 75%
Risk to the brand if effective controls were not implemented
Solution
Automation of in-process T&E card review
Distribution of exceptions managed through automated workflow
Results
Employee misuse reduced to 5% of total transactions within first three months of go-live
Facilitated a common dialogue between operations and corporate finance and the ethics and compliance division
66% headcount reduction within the SSC team responsible for manual T&E review
