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Global Foodservice Retailer
Overview
The leading global foodservice retailer, with more than 32,000 restaurants serving more than 60 million people in 117 countries each day
75% of the restaurants worldwide are independently owned and operated
2009 annual revenue of $22.6 billion
Primary System: Custom, Amex
Business Challenge
Internal culture that viewed the T&E card as one of entitlement as well as a benefit leading to misuse and corporate liability
Recent centralization of the T&E compliance audit into the Shared Services Center identified inappropriate employee behavior at approximately 75%
Risk to the brand if effective controls were not implemented
Solution
Automation of in-process T&E card review
Distribution of exceptions managed through automated workflow
Results
Employee misuse reduced to 5% of total transactions within first three months of go-live
Facilitated a common dialogue between operations and corporate finance and the ethics and compliance division
66% headcount reduction within the SSC team responsible for manual T&E review
