Travel & Expense Monitoring
Does Satisfied Business Travelers = More Compliant Business Travelers?

The Global Business Travel Association and American Express Global Business Travel teamed up recently to release a report on overall traveler satisfaction and break down annoyances/successes by generation.
The gist of it? Millennials want more control over their travel decisions and Gen X/Boomers want less hassle. In our own world, we wondered about those monitoring the travel program expenditures? How does business traveler satisfaction impact the bottom line?
After all, if you keep up with the Oversight blog and ascribe to our methodology, the seemingly cheapest option or most stringent policy doesn’t always equal the most compliant program.
Other interesting findings from the travel satisfaction report include:
It would seem that splurging for things like Wi-Fi, private cars, and TSA pre-check would equal happier travelers. Programs with flexible policies that accommodate for these types of expenses support the traveler (rather than hinder). A happy traveler is one who is less likely to expense a luxury to the company out of spite or spend outside of policy to try and make their trip easier.
As a travel program manager, while trying to incorporate new policies to retain happy travelers, you may want to look for an automated way to monitor for suspicious activity that may occur.
Take a tip from millennial travelers and leverage technology to make auditing business travel expenses a breeze. Click here to request a demo of Oversight Insights On Demand™.
Oversight Press releases.